What We're Learning About Engagement
Engagement metrics look different in 2026 than they did two years ago. Comments matter more than likes now—but only if they're genuine conversations, not emoji spam. We've been tracking this shift across our client accounts.
A local restaurant we work with switched from promotion-heavy posts to behind-the-scenes stories about their suppliers. Their follower count barely changed, but actual customer visits from social increased by 47% over three months.
That pattern keeps showing up. When businesses stop broadcasting and start sharing actual stories—even mundane ones—their audience responds differently. It's not about virality anymore. It's about recognition.